Etail Solutions experienced a major incident on June 7, 2024 affecting EVP Web Application and EVP RDP Application, lasting 1h 17m. The incident has been resolved; the full update timeline is below.
Affected components
EVP Web ApplicationEVP RDP Application
Update timeline
- investigating Jun 07, 2024, 12:39 PM UTC
Some users are experiencing issues logging into EVP. We are investigating the issue.
- identified Jun 07, 2024, 12:52 PM UTC
An issue with one of the RDA gateway servers has been identified and a fix has been implemented. We continue to investigate the issue with the web logins.
- identified Jun 07, 2024, 12:57 PM UTC
We are resetting IIS on one web servers. Users will be disconnected as it restarts.
- monitoring Jun 07, 2024, 01:03 PM UTC
Server has been restarted and we are monitoring.
- monitoring Jun 07, 2024, 01:38 PM UTC
Please let us know via the Jira Helpcenter if you have any issues logging into the Web UI.
- resolved Jun 07, 2024, 01:56 PM UTC
The incident appears to be resolved. Let us know if you have any issues.