Etail Solutions experienced a major incident on September 11, 2024 affecting eBay, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 11, 2024, 04:40 PM UTC
We are current experiencing issues with some eBay related APi calls. It appears to be impacting Item and Image uploads as well as some categorization processes. As of now, Order and Fulfillment processes appear to be running without error. We have opened a support case with eBay about this issue. Further information will be provided as it becomes available.
- investigating Sep 11, 2024, 07:45 PM UTC
We continue to investigate this issue with eBay API support.
- identified Sep 12, 2024, 12:05 AM UTC
The issue has been identified and is being verified.
- monitoring Sep 12, 2024, 03:03 PM UTC
A fix has been verified and is being deployed as an override to impacted processes. We will monitor and update here if there continue to be any issues.
- resolved Sep 12, 2024, 09:22 PM UTC
This issue has been resolved.