Etail Solutions experienced a major incident on November 14, 2024 affecting EVP RDP Application, lasting 20h 31m. The incident has been resolved; the full update timeline is below.
Affected components
EVP RDP Application
Update timeline
- investigating Nov 14, 2024, 06:59 PM UTC
We are currently investigating an issue with intermittent disconnects in the Remote Desktop Applications.
- investigating Nov 14, 2024, 09:31 PM UTC
We are continuing to investigate to find a root cause, but it appears connections have stabilized. After business hours tonight we will continue troubleshooting which may cause further disconnects. We will keep the status page updated.
- resolved Nov 15, 2024, 03:31 PM UTC
Remote Desktop Gateway servers were rebooted last night and this incident is resolved. We continue to monitor for issues. Please log a ticket in the Etail Solutions Help Center if you experience any disconnects.