ESIMCARD incident

Esim Purchase issue for unlimited bundles.

Major Resolved View vendor source →

ESIMCARD experienced a major incident on October 10, 2024 affecting Customer Portal and Reseller Portal and 1 more component, lasting 13h. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2024, 04:01 AM UTC
Resolved
Oct 10, 2024, 05:02 PM UTC
Duration
13h
Detected by Pingoru
Oct 10, 2024, 04:01 AM UTC

Affected components

Customer PortalReseller PortalDATA eSim Purchase

Update timeline

  1. identified Oct 10, 2024, 04:01 AM UTC

    Identified - We have identified an issue with the ordering of some unlimited bundles via the Portal and API. This includes unlimited bundles for the following countries: - United States of America - Canada - United Arab Emirates - Saudi Arabia - Turkey All orders for fixed bundles are not impacted. We are already working with our upstream provider as a priority to solve this issue as soon as possible.

  2. identified Oct 10, 2024, 04:03 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Oct 10, 2024, 05:02 PM UTC

    This incident has been resolved.