eSIM Go experienced a notice incident on February 14, 2025 affecting eSIM Connectivity, lasting 5h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 14, 2025, 09:25 AM UTC
Our upstream provider have reported that the KDDI network in Japan is currently experiencing GRX issues. This is preventing data traffic from being sent. Our upstream provider are working closely with KDDI to push for a resolution as soon as possible.
- monitoring Feb 14, 2025, 11:35 AM UTC
KDDI have reported that their GRX issues have been resolved. We will now enter a period of monitoring traffic in Japan. If you continue to experience issues with this destination, please inform our Support Team.
- resolved Feb 14, 2025, 03:23 PM UTC
After an extended period of monitoring we haven't received any new cases impacted by the GRX issues in Japan so we do believe this is resolved. Thank you for your patience.