eSIM Go experienced a minor incident on June 25, 2025 affecting Travel API, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Travel API
Update timeline
- investigating Jun 25, 2025, 08:00 AM UTC
We are currently investigating upstream provider issues, which are currently affecting some orders and API calls We are working with the upstream provider to resolve this as soon as possible.
- identified Jun 25, 2025, 08:08 AM UTC
Upstream have identified the issue and are working towards a resolution.
- monitoring Jun 25, 2025, 08:27 AM UTC
Upstream report that the issue is now resolved. We are seeing successful orders and service returning to normal. We will continue monitoring the situation closely.
- resolved Jun 25, 2025, 09:29 AM UTC
After a period of monitoring, we have seen no further instances of this issue. We apologise for this disruption.