eSIM Go experienced a major incident on November 24, 2025 affecting eSIM Connectivity, lasting 15h 50m. The incident has been resolved; the full update timeline is below.
Affected components
eSIM Connectivity
Update timeline
- identified Nov 24, 2025, 04:32 PM UTC
Please be informed that there is an ongoing issue affecting the connection with China Mobile, which may result in slow data speeds or loss of connection. We are working closely with our upstream provider and the network to resolve the issue as soon as possible. This outage is only affecting Profile 3 (89320) ICCIDs.
- resolved Nov 25, 2025, 08:23 AM UTC
The network and our provider have informed us that China Mobile is operational once more. After a period of monitoring, we believe this incident to be resolved. We apologise for any disruption caused.