eSIM Go experienced a major incident on May 5, 2026 affecting Travel API, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 05, 2026, 01:56 PM UTC
We have identified an issue with the SMS service for Profile 4 eSIMs (ICCID: 89431X). Currently, end users may not receive any SMS you send to their eSIMs on this particular profile. No other parts of the service, or any of our other profiles, appear to be affected. This has been raised to our upstream provider as a matter of priority, and we will provide updates as soon as possible.
- resolved May 05, 2026, 02:55 PM UTC
Dear Partners, A fix has been implemented for this issue and our SMS service on Profile 4 is now back operational. We apologise for any inconvenience caused. If you encounter any further problems, please do not hesitate to contact our support team.