eSIM Go experienced a minor incident on May 19, 2026 affecting eSIM Connectivity, lasting 6h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 19, 2026, 01:58 PM UTC
Our upstream provider for Profile 4 (ICCIDs beginning 89431) have identified some degraded performance with connectivity. They are actively engaged in resolving these issues as soon as possible. We will update once we have more information.
- monitoring May 19, 2026, 03:51 PM UTC
Our upstream provider for Profile 4 has identified the issue, and fixes are being put in place. End users who were experiencing problems should now be able to use 3G and 4G services again as expected. If you are still experiencing any issues, please do not hesitate to reach out to our support team. We will keep the incident open for a monitoring period to ensure all issues have been addressed.
- resolved May 19, 2026, 08:58 PM UTC
After a period of monitoring we are no longer observing service degradation on Profile 4 (89431). If any further issues arise, please do not hesitate to reach out to our support team. We apologise for any inconvenience caused during this time.