eSIM Go experienced a minor incident on May 28, 2026 affecting eSIM Connectivity, lasting 7h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 28, 2026, 01:13 AM UTC
Dear partners, Our Profile 4 Provider has informed us of an issue causing a sudden loss of service across their Profile. We have been assured that this is being investigated with the highest priority and we are awaiting further updates that we will pass on as soon as they are received. We apologise for any inconvenience caused during this time.
- identified May 28, 2026, 02:17 AM UTC
Our provider for Profile 4 (ICCIDs beginning 89431) has informed us that the issue has been identified and partially resolved. Data use has started to resume and the full resolution is expected to be deployed by 06:30 UTC. After this, we will continue to monitor the situation and provide any further updates
- resolved May 28, 2026, 08:44 AM UTC
As of 06:30 UTC, our Profile 4 provider has confirmed a full resolution on this matter. After a period of monitoring, we are observing regular and expected levels of usage once again on this Profile. If you encounter any further issues, please do not hesitate to reach out to our support team.