eSIM Go incident
New Zealand Connectivity - Profile 1 (89444...)
eSIM Go experienced a minor incident on June 3, 2026 affecting eSIM Connectivity, lasting 3d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 03, 2026, 04:59 AM UTC
We are currently investigating reports of connection issues in New Zealand.
- investigating Jun 03, 2026, 07:20 AM UTC
The issue has been escalated with our Profile 1 Provider, and they are investigating with high priority.
- investigating Jun 05, 2026, 07:28 AM UTC
Investigations are still ongoing between our provider and the local network team. We apologise for the ongoing nature of this incident.
- monitoring Jun 05, 2026, 12:29 PM UTC
We are seeing traffic starting to improve once more in New Zealand. Please ask end users to retry their connections. Any continued issues should be reported to our Support Team. We will continue monitoring performance.
- resolved Jun 06, 2026, 08:30 AM UTC
After a period of monitoring, we are seeing traffic levels returning to normal in New Zealand. This incident is now resolved. Please reach out to our Support Team if you have any further issues. We apologise for the disruption.