eSIM Go experienced a notice incident on July 20, 2026 affecting Travel API, lasting 3h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Travel API
Update timeline
- investigating Jul 20, 2026, 07:32 AM UTC
We're experiencing an elevated level of Order API errors related to Profile 2 and Profile 3. We're currently investigating.
- identified Jul 20, 2026, 08:04 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 20, 2026, 08:07 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 20, 2026, 10:49 AM UTC
Dear Partners, we are now observing no new errors and believe this incident is now resolved. If you are still experiencing any issues, please do not hesitate to reach out to our support team. We apologise for any inconvenience this caused.