eReceptionist had 7 outages in the last 2 years totaling 2712h 8m of downtime — averaging 0.3 incidents per month.
There were 7 eReceptionist outages since February 4, 2025 totaling 2712h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have identified and resolved an issue affecting push notifications for our applications. During the incident, some users experienced delayed or missing notifications. The issue has now been fully resolved, and all services are operating normally.
This incident has been resolved. We estimated an hour outage with inbound calls.
We are currently experiencing an issue due to a widespread Cloudflare outage. This is affecting access to our services, including login, website availability, and certain API operations. Our teams are actively monitoring Cloudflare's status and working to mitigate the impact where possible. We will provide updates as soon as Cloudflare implements a fix or if we make any adjustments to restore service. Thank you for your patience and understanding.
Cloudflare has identified the issue and a fix is being implemented.
Core Services have been restored.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating an issue impacting outbound fax delivery. Customers may experience failures or delays when sending faxes. Inbound faxing and all other services remain operational.
This incident was resolved at 4:59 AM EST.
We are currently experiencing a service disruption affecting all outbound emails sent from our platform, due to an outage at our downstream email provider. This impacts system-generated messages such as voicemail notifications, call recordings, and user-composed emails sent through our email service. A support ticket has been opened with the provider, and our team is actively working with them to resolve the issue. We will provide updates as more information becomes available.
Our downstream email provider has restored service. Outbound emails from our platform is operational.
We are currently experiencing issues affecting some eVoice services due to ongoing incidents with Cloudflare and Google Cloud Platform. Impacted services include access to www.evoice.com and voicemail transcription for some customers. We are actively monitoring the situation and will provide updates as they become available.
This incident has been resolved. All services are back to full functionality.
We are experiencing technical difficulties with our text notification service, which alerts you when you receive an email, voicemail, or text message. Our team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.
This incident has been resolved.