Workplace: Emergency Maintenance – AUP SFTP Server (France)

Update timeline

1. identified Apr 28, 2026, 03:12 PM UTC

   We are currently performing emergency maintenance on the AUP SFTP server in France. The server has been taken offline. Impact: This issue is impacting AUP processing. What we’re doing: Our teams are actively working to complete the required maintenance and restore service as safely and quickly as possible. What you should know: No action is required from customers at this time. We understand this may be disrupting your operations and apologize for the inconvenience. Next update: We will provide another update in approximately 4 hours. Thank you for your patience.

2. identified Apr 28, 2026, 07:20 PM UTC

   Update – AUP SFTP Service (France) The AUP SFTP service in France remains offline and AUP processing continues to be impacted. Our teams are working to bring the service back online and are completing the necessary checks to ensure it is stable before restoring access. No action is required from customers at this time. We understand this disruption may be affecting your operations and appreciate your patience. We expect to share another update on 29 April during IST hours.

3. identified Apr 29, 2026, 09:40 AM UTC

   Update – AUP SFTP Service (France) The AUP SFTP service in France remains offline and AUP processing continues to be impacted. Since the last update, restoration work is progressing. A replacement SFTP environment is being prepared, and additional validation checks are underway before restoring access. No action is required from customers at this time. We understand this disruption may be affecting your operations and appreciate your patience. We expect to share another update on 29 April during IST hours.

4. identified Apr 29, 2026, 04:43 PM UTC

   Update – AUP SFTP Service (France) The AUP SFTP service in France remains offline, and AUP processing continues to be impacted. Since the last update, Engineering continues active troubleshooting and validation efforts. These include reviewing system logs, confirming configuration settings, and performing additional stability checks on the newly prepared SFTP environment to ensure it meets service readiness requirements before restoration. No action is required from customers at this time. We recognize the impact this disruption may have on your operations and appreciate your continued patience. We will provide another update in approximately 4 hours.

5. identified Apr 29, 2026, 09:55 PM UTC

   Update – AUP SFTP Service (France) The AUP SFTP service in France remains offline, and AUP processing continues to be impacted. Our teams continue working through the steps required to safely restore service and are closely monitoring progress as those efforts continue. No action is required from customers at this time. We understand this disruption may be affecting your operations and appreciate your continued patience. We expect to share another update on 30 April during IST hours.

6. identified Apr 30, 2026, 02:21 PM UTC

   Update – AUP SFTP Service (France) The AUP SFTP service in France remains offline, and AUP processing continues to be impacted. Engineering continues to actively work on the issue, with ongoing validation efforts to confirm system stability, configuration accuracy, and service readiness prior to restoring SFTP access. No action is required from customers at this time. We recognize the impact this disruption may have on your operations and appreciate your continued patience. We will provide another update by the end of U.S. business hours (EST).

7. monitoring Apr 30, 2026, 11:00 PM UTC

   The AUP SFTP service in France has been restored, and customers are able to successfully connect and deliver files. AUP processing is currently operational, and recently submitted files are being processed as expected. No action is required from customers. We appreciate your patience as we worked through this emergency maintenance.

8. resolved May 01, 2026, 04:09 PM UTC

   The issue affecting the AUP SFTP service in France has been fully resolved. The service has been restored, and customers are able to successfully connect and deliver files. AUP processing is fully operational, and recently submitted files are processing as expected. At this time, we have not received any reports of issues uploading files. As the service is stable, we are moving this incident to Resolved status. No customer action is required. We appreciate your patience and understanding while we completed this emergency maintenance.