S2 Engage Mobile App - Behavior Change Notification

Update timeline

1. investigating Oct 07, 2025, 08:16 PM UTC

   Status: Investigating Summary: We are currently investigating a change in behavior affecting some users of the Engage mobile app following the latest release over the weekend. What’s Happening: Some users are encountering an IntuneMAMEnrollment error pop-up during login when they open the Eptura Engage App. Our team is actively reviewing the reports and working to identify the root cause. Next Steps: While our team is investigating, as a workaround, please uninstall the Microsoft Edge browser from your mobile device and continue with logging into Engage. The next update on this issue will be at 11:30am UTC tomorrow October 8th. We appreciate your patience and will keep this page updated as progress is made.

2. investigating Oct 08, 2025, 11:30 AM UTC

   We are actively working on developing a fix for the issue impacting users of the Engage mobile app. Our engineering team is fully engaged in identifying the root cause and implementing a resolution. We recognize the disruption this may be causing and sincerely apologize for the inconvenience. Please be assured that resolving this issue remains our highest priority, and we are committed to restoring full functionality as quickly as possible. We will share the next update by October 9, 11:30am UTC, or earlier if we have significant progress to report. Thank you for your continued patience and understanding.

3. monitoring Oct 09, 2025, 12:12 PM UTC

   We’re pleased to inform you that our Engineering team has pushed a new version of the Engage app on the App Store. This update is part of our ongoing efforts to improve your experience and address the issue some users have been facing. The updated version will be available for download within the next 24-48 hours. Once available, we strongly recommend all users to update to the latest version of the app. Installing the update is essential to ensure that the reported issue is fully resolved and the app functions smoothly. We will share the next update by October 10, 11:30am UTC, or earlier if we have significant progress to report.

4. monitoring Oct 10, 2025, 03:57 PM UTC

   We’re pleased to share that our Engineering team has released the latest version of the Engage app on the App Store. This release continues our commitment to delivering an improved user experience and resolving the issue previously observed by some users. The updated version is now live and available for download. We request and encourage everyone to update their app at the earliest. We’re also glad to report that we have positive results from a client who has confirmed that the issue is no longer occurring after upgrading to the latest iOS version of the Engage app. Please let us know if you notice any further anomalies or have additional concerns. We will continue to monitor the situation and share updates as needed. We will share the next update by October 13, 11:30am UTC, or earlier if we have significant progress to report. Thank you for your continued patience and understanding.

5. resolved Oct 13, 2025, 04:43 PM UTC

   We’re happy to share that the issue with the Engage Mobile App has been successfully resolved. Our Engineering team has implemented the required fixes and confirmed that the service is now operating as expected. To provide further clarity, a detailed Root Cause Analysis (RCA) will be carried out and published on our Status Page within the next 10 days. We truly appreciate your patience and cooperation during this time.

6. postmortem Oct 17, 2025, 02:59 PM UTC

   We are grateful for your continued support and loyalty. We value your feedback and appreciate your patience as we worked to resolve this incident. ### **Type of event:** _S2 - Eptura Engage -_ iOS mobile app issue Users encountered an _IntuneMAMEnrollment_ error pop-up during login when opening the Eptura Engage iOS mobile app. ### **Services/modules impacted:** Eptura Engage iOS mobile app ### **Issue summary/background:** Following the deployment of **Eptura Engage iOS app version 4.14.2.8** over the weekend of **October 4–5**, users began experiencing an _IntuneMAMEnrollment_ error during the login process. This issue stemmed from an update introduced in this version to support **SSO login via Microsoft Edge**. Due to differing **Intune policy configurations** across clients, some environments experienced login failures, temporarily preventing access to the Eptura Engage mobile app. Because Intune policies differ by client, not all configurations could be replicated during internal testing. It is important to note that **Android users were not impacted**. ### **Root cause:** The Eptura Engage app requires both **Microsoft Edge** and **Eptura Engage** to be managed by **Microsoft Intune** for seamless operation. In certain client environments, the Edge browser was not Intune-managed, which caused a **policy mismatch**. As a result, redirection between Edge and Engage failed, triggering the error. ### **Remediation:** * The Engineering team **rolled back** the changes introduced in version 4.14.2.8 to restore previous login functionality. * A **new build \(version 4.14.3\)** was released to the App Store with the Edge browser-related updates reverted. ### **Timeline \(UTC\):** **06 Oct 2025 15:00** – Initial issue reported **07 Oct 2025 10:03** – Root cause identified and escalated to Eptura CloudOps team **07 Oct 2025 11:05** – Eptura Engineering team engaged due to increased impact and the suspected root cause being the new app rollout **08 Oct 2025 11:51** – The Engineering team confirmed the root cause and initiated rollback **09 Oct 2025 11:00** – Rollback completed successfully **09 Oct 2025 04:11** – Version 4.14.3 released to App Store with the fix ### **Total duration of event:** 68 hours ### **Preventive actions:** To help prevent similar issues in the future, the following actions are being implemented: * Development of a **revised SSO integration for Edge** to ensure compatibility with diverse Intune configurations. * **Expanded testing** will now include a wider range of Intune policy scenarios to better reflect client environments. * Future iOS builds will undergo **staged deployments** for validation prior to full release. We sincerely apologize for any inconvenience this issue may have caused and appreciate your understanding while we worked toward a resolution. Your experience and trust are extremely important to us, and we remain committed to delivering a reliable and seamless experience for all users.