Eptura experienced a minor incident on October 30, 2025 affecting SFTP, lasting 1h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 30, 2025, 02:23 PM UTC
We are currently investigating an issue affecting file processing for several clients in the U.S. Files submitted earlier today were not successfully imported into the system. Our team has identified that the expected files are not present in the usual processing queues, and we are actively reviewing system logs and delivery paths to determine the root cause. We understand the importance of timely file processing and are working to resolve the issue as quickly as possible. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding. Our next update will be 1:22 PM CST or sooner.
- monitoring Oct 30, 2025, 03:13 PM UTC
We have implemented a fix for the issue causing delays in Serraview file processing for U.S. customers. Our teams are actively monitoring the system to ensure stability and optimal performance. Cloud Operations and Support are overseeing the process to confirm full resolution. The next update will be provided by 2:15 PM CST.
- resolved Oct 30, 2025, 04:19 PM UTC
The issue causing delays in Serraview file processing for U.S. customers has been fully resolved. Customers have confirmed that files are now processing as expected. Our team has verified system stability and will continue to monitor performance to ensure everything remains operational. A Root Cause Analysis (RCA) will be conducted to understand the incident in detail and will be made available on our Status Page within 10 days. Thank you for your patience and cooperation throughout this process. If you have any further questions or concerns, please feel free to reach out.