Eptura incident
S2 - Global Cloudflare Outage - Impact on Eptura Services
Eptura experienced a major incident on November 18, 2025 affecting APIs and Space Planning and 1 more component, lasting 19h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 18, 2025, 12:57 PM UTC
Our Engineering team has identified the cause of the disruption affecting the inability to access the site. We are now working on implementing a solution to restore full functionality. We will continue to monitor the situation closely and provide the next update by 9 AM CST. We appreciate your patience as we work to resolve this issue.
- identified Nov 18, 2025, 01:08 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 18, 2025, 01:20 PM UTC
We have identified that the issues currently affecting Eptura products are related to a global Cloudflare incident https://www.cloudflarestatus.com/ Our teams are actively monitoring the situation, and we will continue to update this incident.
- identified Nov 18, 2025, 01:43 PM UTC
Cloudflare has implemented recovery measures for the global outage. Our teams are actively monitoring the situation, and we will continue to provide updates on this incident. https://www.cloudflarestatus.com/ Meanwhile, we have confirmed that the outage does not impact Hippo, Eptura Engage and Eptura Visitor.
- identified Nov 18, 2025, 03:36 PM UTC
Cloudflare has deployed a fix and is actively monitoring to ensure all services are fully restored. We will continue to share updates as the incident progresses. Please note that some customers may still encounter issues logging in or using the application. Cloudflare is working on a resolution for these remaining errors. For more details, you can track progress on Cloudflare’s status page. https://www.cloudflarestatus.com/
- monitoring Nov 18, 2025, 06:37 PM UTC
Cloudflare has confirmed that their services are now operating normally, and they are no longer observing elevated errors or delays. Our Eptura team will keep our Status page in a monitoring phase as we confirm that everything is back to normal for our customers. We truly appreciate your patience and understanding as we worked through this incident. If you continue to experience any issues, please reach out to our support team. We’ll provide a final update once our monitoring is complete.
- resolved Nov 19, 2025, 08:24 AM UTC
Cloudflare’s services have remained stable throughout our monitoring period and because no further errors or delays have been observed, all Eptura platforms are now operating normally. With this confirmation, we are moving this incident to Resolved. Thank you for your patience and understanding during this event. If you experience anything unexpected, please contact our Support team.