Eptura incident
Serraview | S2 - Automated Reports: Character Encoding & Quoting Disruption
Eptura experienced a minor incident on December 4, 2025 affecting Reports, lasting 4d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 04, 2025, 09:47 PM UTC
We are currently investigating a disruption with Automated Reports: Character Encoding & Quoting. Our Engineering team is actively working to determine the root cause of the disruption and assess its impact. We will provide our next update by 7:46 PM CST. Thank you for your patience as we work to resolve this issue.
- investigating Dec 05, 2025, 04:02 AM UTC
We are currently investigating a disruption affecting Automated Reports: Character Encoding and Quoting. Our Engineering team is actively reviewing system behaviour to determine the root cause and understand the extent of the impact. In parallel, the team is also exploring potential workarounds that may help reduce any immediate disruption while the permanent fix is being established. We will continue to share updates as soon as new information becomes available. Thank you for your patience while we work on this.
- identified Dec 05, 2025, 02:11 PM UTC
Our Engineering team has completed the investigation into the Automated Reports issue related to character encoding and unexpected double-quoting. Based on the assessment, we will be rolling back to the previous stable version. The rollback is currently being executed in UAT, and the team is performing the required sanity checks tonight. Once validated, we will proceed with the production rollback tomorrow. We will share another update once the rollback is successfully completed in production. Thank you for your patience and cooperation.
- monitoring Dec 08, 2025, 08:57 AM UTC
The rollback has been successfully completed in production and our Engineering team is closely monitoring system behavior to ensure continued stability and expected performance across all affected reporting workflows. We will provide additional updates if any further action is required. Thank you for your patience and cooperation.
- resolved Dec 08, 2025, 10:31 PM UTC
The rollback was successful. We have several customers confirming. A Root Cause Analysis (RCA) will be conducted to understand the incident in detail and will be made available on our Status Page within 10 days. Thank you for your patience and cooperation throughout this process. If you have any further questions or concerns, please feel free to reach out.