Eptura Workplace incident

Unable to Archive Moves

Resolved after 2 hours 3 minutes, affecting Move Module, on September 19, 2022.

monitoring Sep 19, 2022, 05:01 PM UTC

Our engineering team has found a resolution and have a applied the fix to most customer instances. We are monitoring and should have another update at approximately 1:00pm MST or sooner.

Started
Sep 19, 2022, 04:11 PM UTC
Resolved
Sep 19, 2022, 06:14 PM UTC
Duration
2h 3m
Detected by Pingoru
Sep 19, 2022, 04:11 PM UTC

Affected components

Move Module

Update timeline

  1. investigating Sep 19, 2022, 04:11 PM UTC

    We are currently investigating an issue with the inability to archive moves . Our Engineering team is currently investigating. We will post an update at 12:11AM MST

  2. identified Sep 19, 2022, 04:38 PM UTC

    Our engineering team has identified the issue and are working on Implementing a fix. The next update will be provided by 12:38pm MST.

  3. monitoring Sep 19, 2022, 05:01 PM UTC

    Our engineering team has found a resolution and have a applied the fix to most customer instances. We are monitoring and should have another update at approximately 1:00pm MST or sooner.

  4. resolved Sep 19, 2022, 06:14 PM UTC

    This incident has been resolved.

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