Eptura Workplace incident

S2 - Users Unable to Reset Password

Resolved after 3 hours 14 minutes, affecting System Status, on September 6, 2023.

resolved Sep 06, 2023, 07:31 PM UTC

As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase.

Started
Sep 06, 2023, 04:17 PM UTC
Resolved
Sep 06, 2023, 07:31 PM UTC
Duration
3h 14m
Detected by Pingoru
Sep 06, 2023, 04:17 PM UTC

Affected components

System Status

Update timeline

  1. investigating Sep 06, 2023, 04:17 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 06, 2023, 05:05 PM UTC

    A fix has been implemented, and we are monitoring the results.

  3. resolved Sep 06, 2023, 07:31 PM UTC

    As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase.

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