Resolved after 5 hours 41 minutes, affecting Insights Module, on March 14, 2024.
As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase. RCA will be posted in this incident in 7 business days. Please stay subscribed to the page to receive updates automatically.
Affected components
Update timeline
- investigating Mar 14, 2024, 09:44 AM UTC
S2 - Insights - Unable to access Insights
- identified Mar 14, 2024, 10:44 AM UTC
The issue with insights module has been identified and a fix is being implemented. We will post another update by 8:30 AM CST.
- monitoring Mar 14, 2024, 11:13 AM UTC
A fix has been implemented. We are moving into the Monitoring Phase for the next 2 hours.
- monitoring Mar 14, 2024, 02:51 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 14, 2024, 03:25 PM UTC
As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase. RCA will be posted in this incident in 7 business days. Please stay subscribed to the page to receive updates automatically.
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