Resolved after 1 hour 23 minutes, affecting Epsilon3 US production, on October 20, 2025.
This issue has been resolved. If any users are still encountering issues logging in first try a hard-refresh which should fix it. For continued problems please reach out to support.
Affected components
Update timeline
- identified Oct 20, 2025, 08:15 PM UTC
The issues has been identified and we are deploying a fix.
- identified Oct 20, 2025, 08:33 PM UTC
We've deployed a fix for the issue. Most users need to log back into the application and may need to do a hard-refresh first. We are still addressing issues with new users created in the last few hours.
- resolved Oct 20, 2025, 09:39 PM UTC
This issue has been resolved. If any users are still encountering issues logging in first try a hard-refresh which should fix it. For continued problems please reach out to support.
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