Epsilon3 incident

Some users are encountering issues logging in.

Notice Resolved View vendor source →

Epsilon3 experienced a notice incident on October 20, 2025 affecting Epsilon3 US production, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 08:15 PM UTC
Resolved
Oct 20, 2025, 09:39 PM UTC
Duration
1h 23m
Detected by Pingoru
Oct 20, 2025, 08:15 PM UTC

Affected components

Epsilon3 US production

Update timeline

  1. identified Oct 20, 2025, 08:15 PM UTC

    The issues has been identified and we are deploying a fix.

  2. identified Oct 20, 2025, 08:33 PM UTC

    We've deployed a fix for the issue. Most users need to log back into the application and may need to do a hard-refresh first. We are still addressing issues with new users created in the last few hours.

  3. resolved Oct 20, 2025, 09:39 PM UTC

    This issue has been resolved. If any users are still encountering issues logging in first try a hard-refresh which should fix it. For continued problems please reach out to support.