Epsilon3 incident

Timeouts with commands and externaldata

Notice Resolved View vendor source →

Epsilon3 experienced a notice incident on November 5, 2025 affecting Epsilon3 US production, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2025, 08:15 PM UTC
Resolved
Nov 05, 2025, 08:43 PM UTC
Duration
28m
Detected by Pingoru
Nov 05, 2025, 08:15 PM UTC

Affected components

Epsilon3 US production

Update timeline

  1. investigating Nov 05, 2025, 08:15 PM UTC

    We are again seeing timeouts with commands and externaldata We are currently investigating the issue.

  2. investigating Nov 05, 2025, 08:15 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 05, 2025, 08:32 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Nov 05, 2025, 08:43 PM UTC

    This incident is resolved. We've implemented a temporary fix and will deploy a code change shortly to fully fix it.