Episerver incident

CMP: Some Home Page Sections & Requests Module Displaying No Data

Major Resolved View vendor source →

Episerver experienced a major incident on May 18, 2026 affecting Requests, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 09:20 AM UTC
Resolved
May 18, 2026, 10:54 AM UTC
Duration
1h 33m
Detected by Pingoru
May 18, 2026, 09:20 AM UTC

Affected components

Requests

Update timeline

  1. investigating May 18, 2026, 09:20 AM UTC

    We are currently investigating a reported issue affecting the 'Requests' module, as well as the 'My Work', 'My Team's Work', and 'Watching' sections on the Home Page, which are appearing empty for a subset of customers. Our Engineering team is actively working on a resolution, and we hope to share further information on this matter shortly.

  2. monitoring May 18, 2026, 09:41 AM UTC

    A fix has been implemented and we're currently monitoring the results.

  3. resolved May 18, 2026, 10:54 AM UTC

    The incident has been resolved