Episerver experienced a minor incident on October 15, 2026 affecting Snippet Building, lasting 3h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 15, 2026, 10:35 AM UTC
We are investigating an issue causing delays when publishing experiments and other changes. Customers may see deployments remain in an "Uploading to CDN" state longer than expected before becoming available. Existing experiences continue to serve normally. Our engineering team is actively investigating the cause and working to restore normal publishing times.
- identified Oct 15, 2026, 12:00 PM UTC
We have identified the cause of the delayed publishing issue. A surge in snippet upload activity created a backlog in our processing queue, which resulted in extended "Uploading to CDN" times for some customers. Mitigation actions have been taken to stop the source of the backlog, and our engineering team is actively working to restore normal processing times. Existing experiences continue to operate normally. We are closely monitoring recovery and will provide further updates as progress continues.
- resolved Oct 15, 2026, 01:39 PM UTC
We have resolved the issue that caused delayed publishing and extended "Uploading to CDN" times for some customers. Publishing requests are now processing normally. The issue was caused by a temporary backlog in snippet upload processing, which has been cleared. We apologize for the disruption and appreciate your patience while we worked to restore service. Existing experiences remained available throughout this issue.