Envoy incident

Some users are unable to login with Two-Factor-Authentication (2FA) on EU dashboard

Critical Resolved View vendor source →

Envoy experienced a critical incident on December 17, 2024 affecting Envoy Dashboard, lasting 17h 20m. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2024, 09:52 AM UTC
Resolved
Dec 18, 2024, 03:13 AM UTC
Duration
17h 20m
Detected by Pingoru
Dec 17, 2024, 09:52 AM UTC

Affected components

Envoy Dashboard

Update timeline

  1. investigating Dec 17, 2024, 09:52 AM UTC

    We are aware of an issue affecting some users who cannot log in due to email deliverability problems with two-factor authentication. This appears to be impacting a subset of companies using our EU dashboard. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

  2. identified Dec 17, 2024, 05:10 PM UTC

    The issue has been identified, and a workaround is now available for existing EU customers. A formal fix will follow for new customers leveraging Envoy EU. For assistance, please contact Envoy Customer Support via the chat messenger or at [email protected].

  3. resolved Dec 18, 2024, 03:13 AM UTC

    The incident related to two-factor authentication in our Envoy EU instance has been resolved at approximately 5:45pm PT. If you experience any ongoing disruptions, please contact Envoy Customer Support via the chat messenger or via [email protected].