Envoy experienced a major incident on January 29, 2025 affecting Desks and Rooms, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 29, 2025, 02:51 PM UTC
We are actively investigating issues with placing and managing resources on the map. The root cause has been identified, and a fix will be deployed shortly. We apologize for any inconvenience this may cause. For further assistance, please contact Customer Support via the chat messenger or at [email protected].
- monitoring Jan 29, 2025, 03:07 PM UTC
A fix for maps resources has been implemented, and we are actively monitoring and testing to ensure full functionality is restored. We apologize for any inconvenience this may cause. For further assistance, please contact Customer Support via the chat messenger or at [email protected].
- resolved Jan 29, 2025, 03:16 PM UTC
The issue(s) surrounding maps resources has been resolved, and full functionality has been restored. We appreciate your patience. For further assistance, please contact Customer Support via the chat messenger or at [email protected].