Envoy incident

Aruba ClearPass indicating "In Progress" on the Visitor Log

Minor Resolved View vendor source →

Envoy experienced a minor incident on April 1, 2025 affecting Partner Integrations, lasting 7h 37m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2025, 01:08 PM UTC
Resolved
Apr 01, 2025, 08:45 PM UTC
Duration
7h 37m
Detected by Pingoru
Apr 01, 2025, 01:08 PM UTC

Affected components

Partner Integrations

Update timeline

  1. identified Apr 01, 2025, 01:08 PM UTC

    Some users are reporting that the Aruba Clearpass integration is not sending Wi-Fi credentials to Visitors, with a status of "In Progress" shown on the Visitor Entry. Our team are investigating possible causes at this time.

  2. identified Apr 01, 2025, 04:29 PM UTC

    We have identified that the Aruba Clearpass API is currently down and Aruba are currently investigating the cause and identifying a solution.

  3. identified Apr 01, 2025, 05:28 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Apr 01, 2025, 08:45 PM UTC

    Our partner, Aruba ClearPass has confirmed that this issue is fixed