Envoy incident

App Store not loading on the Envoy Dashboard for Customers storing Visitor data in the EU database

Major Resolved View vendor source →

Envoy experienced a major incident on May 19, 2025 affecting Envoy Dashboard, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2025, 03:36 PM UTC
Resolved
May 19, 2025, 04:09 PM UTC
Duration
32m
Detected by Pingoru
May 19, 2025, 03:36 PM UTC

Affected components

Envoy Dashboard

Update timeline

  1. investigating May 19, 2025, 03:36 PM UTC

    We are currently investigating an issue for users with data stored in our EU data centre where the App store page is not loading on the Envoy Dashboard.

  2. resolved May 19, 2025, 04:09 PM UTC

    The cause has been identified, a fix released and the incident has now been resolved.