Envoy incident

Push Notifications not being received for Android Users

Major Resolved View vendor source →

Envoy experienced a major incident on June 24, 2025 affecting Push notifications, lasting 1d 18h. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2025, 12:43 AM UTC
Resolved
Jun 25, 2025, 06:55 PM UTC
Duration
1d 18h
Detected by Pingoru
Jun 24, 2025, 12:43 AM UTC

Affected components

Push notifications

Update timeline

  1. investigating Jun 24, 2025, 12:43 AM UTC

    We are currently investigating an issue where push notifications are not being received for customers on Android; we will post an additional update as soon as one is available. For any additional questions/concerns, please contact Customer Support via the live chat messenger or [email protected]

  2. resolved Jun 25, 2025, 06:55 PM UTC

    A fix has been implemented in the Android mobile version 5.06.1, which is now live in the Google Play Store