Envoy incident
Some users are not able to access the Schedule tab, Add a Visitor or Scan a Delivery in the Mobile App
Envoy experienced a major incident on July 21, 2025 affecting Employee Registration and Visitor registration and 1 more component, lasting 10h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 21, 2025, 08:35 AM UTC
We are currently investigating an issue where some users are unable to view the "Schedule" tab on the Envoy Mobile app. Our team is working to identify the root cause. Users can view and schedule through the web dashboard (dashboard.envoy.com). We apologize for the inconvenience this has caused and appreciate your patience while our team is working on it. For any questions, please reach out to Envoy Support via [email protected]
- identified Jul 21, 2025, 03:37 PM UTC
Our team have identified the cause and are working on implementing a fix.
- resolved Jul 21, 2025, 06:59 PM UTC
We are happy to report that the issue related to some users being unable to view the "Schedule" tab on the Envoy Mobile app is now resolved. We apologize for any inconvenience this has caused & appreciate your patience while our team worked to resolve. For any ongoing questions/concerns, please reach out to Envoy Support via [email protected]