Envoy incident

Some customer are unable to access Desks and Room settings

Major Resolved View vendor source →

Envoy experienced a major incident on July 31, 2025 affecting Desks and Rooms, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2025, 10:03 AM UTC
Resolved
Aug 01, 2025, 10:53 AM UTC
Duration
1d
Detected by Pingoru
Jul 31, 2025, 10:03 AM UTC

Affected components

DesksRooms

Update timeline

  1. investigating Jul 31, 2025, 10:03 AM UTC

    We have received some reports that some customers are unable to access Desks and Rooms settings. Desks can still be reserved by users from the Maps page. Our team are investigating at the moment.

  2. monitoring Jul 31, 2025, 03:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 01, 2025, 10:53 AM UTC

    This incident has been resolved.