Envoy incident

Emergency Notifications - Notifications not arriving through SMS or Push

Major Resolved View vendor source →

Envoy experienced a major incident on July 31, 2025 affecting SMS notifications and Push notifications, lasting 23h 28m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2025, 11:25 AM UTC
Resolved
Aug 01, 2025, 10:54 AM UTC
Duration
23h 28m
Detected by Pingoru
Jul 31, 2025, 11:25 AM UTC

Affected components

SMS notificationsPush notifications

Update timeline

  1. investigating Jul 31, 2025, 11:25 AM UTC

    Some customers might experience an issue where Emergency Notifications are not arriving in SMS or Push. They are arriving via Email and are shown on the App Home tab. We are investigating the issue at the moment.

  2. monitoring Jul 31, 2025, 12:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 01, 2025, 10:54 AM UTC

    This incident has been resolved.