Envoy incident

Deliveries Kiosk App - unable to open or pair a new device

Major Resolved View vendor source →

Envoy experienced a major incident on August 11, 2025 affecting Deliveries, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2025, 10:14 AM UTC
Resolved
Aug 11, 2025, 11:38 AM UTC
Duration
1h 23m
Detected by Pingoru
Aug 11, 2025, 10:14 AM UTC

Affected components

Deliveries

Update timeline

  1. investigating Aug 11, 2025, 10:14 AM UTC

    We are currently investigating a reported issue with the Deliveries Kiosk App. Some users are reporting that the app will only shown the "Envoy" logo when it opens, and new devices are not able to be paired to a Delivery area. Recipients are able to mark packages as 'collected' through their notification, or an Admin can manually mark it as collected through the Delivery Log.

  2. monitoring Aug 11, 2025, 10:50 AM UTC

    We have identified the cause and implemented a fix and are monitoring the results.

  3. resolved Aug 11, 2025, 11:38 AM UTC

    The Delivery Kiosk App has now returned to full functionality. Please contact Envoy Support ([email protected]) if you are still experiencing any issues.