Entri incident

JWT Error Impacting Entri Sell

Minor Resolved View vendor source →

Entri experienced a minor incident on August 7, 2026 affecting Ionos and Squarespace and 1 more component, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2026, 11:29 PM UTC
Resolved
Aug 07, 2026, 11:43 PM UTC
Duration
14m
Detected by Pingoru
Aug 07, 2026, 11:29 PM UTC

Affected components

IonosSquarespaceAsynchronous DNS setup

Update timeline

  1. identified Aug 07, 2026, 11:29 PM UTC

    Status: Identified A JWT Authentication error is impacting Entri Sell for certain customers. Affected components Asynchronous DNS setup (Partial outage) Ionos (Partial outage) Squarespace (Partial outage)

  2. identified Aug 07, 2026, 11:42 PM UTC

    Status: Identified Limited impact, contained to specific applications Affected components Ionos (Degraded performance) Squarespace (Degraded performance) Asynchronous DNS setup (Degraded performance)

  3. resolved Aug 07, 2026, 11:43 PM UTC

    Status: Resolved Incident resolved Affected components Ionos (Operational) Squarespace (Operational) Asynchronous DNS setup (Operational)