Entri incident
Degraded performance in IONOS Entri Sell purchase flow and asynchronous DNS setup
Entri experienced a minor incident on October 13, 2026 affecting Ionos and Asynchronous DNS setup, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 13, 2026, 05:17 PM UTC
Status: Identified Asynchronous DNS setup in Entri Sell is working intermittently for domains hosted at IONOS, due to failures on the IONOS side. Only IONOS domains are affected; setups for all other providers are working normally. We have identified the issue and are in contact with IONOS to get it resolved. We will post another update as soon as we have more information. Affected components Asynchronous DNS setup (Degraded performance)
- identified Oct 13, 2026, 05:41 PM UTC
Status: Identified Due to instability in the IONOS purchase flow, we have rolled back the IONOS Entri Sell purchase flow from version 2 to version 1 as a precaution. Customers will see the previous version of the flow while we investigate. Asynchronous DNS setup for IONOS domains remains intermittently affected due to failures on the IONOS side. Only IONOS domains are impacted; all other providers are working normally. We are still in contact with IONOS and will post another update once the issue is resolved. Affected components Asynchronous DNS setup (Degraded performance)
- identified Oct 13, 2026, 06:12 PM UTC
Status: Identified Due to ongoing issues on the IONOS side, we have temporarily migrated all IONOS Entri Sell customers to GoDaddy. Domain searches and purchases for these customers are now being processed through GoDaddy and are working normally. Once the IONOS issues are resolved, we will return these customers to their normal settings and post another update. Affected components Ionos (Degraded performance) Asynchronous DNS setup (Degraded performance)
- resolved Oct 14, 2026, 06:43 PM UTC
Status: Resolved The issue on the IONOS side has been resolved. All IONOS Entri Sell customers have been returned to their normal registrar settings, and domain searches and purchases are once again being processed through IONOS. No action is required from customers. Thank you for your patience while we worked with IONOS to resolve this. Affected components Ionos (Operational) Asynchronous DNS setup (Operational)