Resolved after 3 hours 25 minutes, affecting Entrata Standard Application and Entrata Rapid Application, on February 16, 2023.
We have experienced no further errors in the past 30 minutes. Teams are still monitoring activity with SMS texting.
Affected components
Entrata Standard ApplicationEntrata Rapid Application
Update timeline
- investigating Feb 16, 2023, 07:05 PM UTC
We are currently investigating the issue. Our 3rd party vendor currently has an alert for SMS texts being down.
- investigating Feb 16, 2023, 08:20 PM UTC
We are seeing a mix of failed / successful texts go through. We are waiting on confirmation from Twilio to expand on the issue.
- monitoring Feb 16, 2023, 09:05 PM UTC
We have experienced no further errors in the past 30 minutes. Teams are still monitoring activity with SMS texting.
- resolved Feb 16, 2023, 10:30 PM UTC
This incident has been resolved.
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