Resolved after 6 hours 37 minutes, affecting Entrata Standard Application and Entrata Rapid Application, on January 7, 2025.
This issue has been resolved and emails are now being sent out. Thank you for your patience.
Affected components
Update timeline
- identified Jan 07, 2025, 06:36 PM UTC
We are currently experiencing delays in the delivery of 2FA emails and Message Center emails. The issue has been identified as originating from a third-party service, and we are actively working to resolve it. At this time, we are unable to provide an estimated timeframe for email delivery.
- identified Jan 07, 2025, 06:39 PM UTC
We are continuing to work on a fix for this issue.
- identified Jan 07, 2025, 07:01 PM UTC
We are still unable to provide an estimated timeframe for email delivery.
- identified Jan 07, 2025, 07:23 PM UTC
We are continuing to work on a fix for this issue. We are still unable to provide an estimated timeframe for email delivery.
- identified Jan 07, 2025, 07:45 PM UTC
We are continuing to work on a fix for this issue. We are still unable to provide an estimated timeframe for email delivery.
- identified Jan 07, 2025, 08:05 PM UTC
We are continuing to work on a fix for this issue. We are still unable to provide an estimated timeframe for email delivery.
- identified Jan 08, 2025, 12:15 AM UTC
We are continuing to work on a fix for this issue. We are still unable to provide an estimated timeframe for email delivery.
- resolved Jan 08, 2025, 01:14 AM UTC
This issue has been resolved and emails are now being sent out. Thank you for your patience.
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