EnterpriseAlumni incident

Messaging Service : Intermittent Failure

Resolved after 1 hour 11 minutes, affecting Messaging Gateway, on November 25, 2019.

identified Nov 25, 2019, 11:19 PM UTC

Our Ops Teams are investigating an issue with some customers seeing a failure when connecting an event to a mail campaign. This does not impact any scheduled or automated mailings. The issue is identified and expect resolution in < 60 minutes.

Started
Nov 25, 2019, 11:19 PM UTC
Resolved
Nov 26, 2019, 12:30 AM UTC
Duration
1h 11m
Detected by Pingoru
Nov 25, 2019, 11:19 PM UTC

Affected components

Messaging Gateway

Update timeline

  1. identified Nov 25, 2019, 11:19 PM UTC

    Our Ops Teams are investigating an issue with some customers seeing a failure when connecting an event to a mail campaign. This does not impact any scheduled or automated mailings. The issue is identified and expect resolution in < 60 minutes.

  2. resolved Nov 26, 2019, 02:35 AM UTC

    All services are now operational. All messaging services have been restored.

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