EnterpriseAlumni incident
Messaging: Transactional Emails Sending Duplicates
Minor Vendor's status page →
Resolved after 1 hour 33 minutes, affecting Messaging Gateway, on January 15, 2021.
The issue has been resolved, all impacted end users have received a notification.
Affected components
Messaging Gateway
Update timeline
- investigating Jan 15, 2021, 09:56 PM UTC
We are currently investigating an issue where our downstream email delivery provider is sending duplicate transactional emails to users. This issue is limited in scope to new user registration reminders only and no other messaging or communications module is impacted.
- resolved Jan 15, 2021, 11:29 PM UTC
The issue has been resolved, all impacted end users have received a notification.
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