Resolved after 4 hours 18 minutes, affecting Alumni Passport (IDP), on May 4, 2021.
We are continuing to work on a fix for this issue.
Affected components
Update timeline
- investigating May 04, 2021, 05:36 PM UTC
We are investigating a global issue where certain customers logging in via SSO are experiencing a "time out" error. Impacted customers have been alerted and customers can still access the system by the provided direct logon URL.
- identified May 04, 2021, 05:41 PM UTC
The issue has been raised with our downstream vendor (SAP) and are expecting a deployed solution within 24hrs. Impacted customers have been alerted and customers can still access the system by the provided direct logon URL.
- identified May 04, 2021, 05:53 PM UTC
We are continuing to work on a fix for this issue.
- resolved May 04, 2021, 09:55 PM UTC
A fix has been implemented and we are monitoring the results.
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