ENTER incident

Delayed Claim Processing - Pricing System

Minor Resolved

ENTER experienced a minor incident on September 29, 2026, lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2026, 10:05 PM UTC
Resolved
Sep 29, 2026, 11:50 PM UTC
Duration
1h 45m
Detected by Pingoru
Sep 29, 2026, 10:05 PM UTC

Update timeline

  1. investigating Sep 29, 2026, 10:05 PM UTC

    We are observing increased errors in the pricing system that are delaying claims processing.

  2. investigating Sep 29, 2026, 11:50 PM UTC

    Problem identified and corrected in local testing, testing rolling out fixes by client now.

  3. resolved Sep 29, 2026, 11:50 PM UTC

    tested working for all clients