Enreach Networks incident
Voice for Windows / Callback auto allocation / all Silo's
Resolved after 2 hours 33 minutes, affecting Voice for Windows, on September 8, 2023.
A fix has been implemented and we are monitoring the results. Voice for Windows clients must be restarted.
Affected components
Update timeline
- identified Sep 08, 2023, 08:07 AM UTC
Dear Customer, Enreach is investigating malfunction in call back auto allocation function, when using Voice for Windows client. This incident affects all customers in all silo's. This problem has been located and fix is under work. We'll update additional information as soon as we know more.
- monitoring Sep 08, 2023, 08:52 AM UTC
A fix has been implemented and we are monitoring the results. Voice for Windows clients must be restarted.
- resolved Sep 08, 2023, 10:41 AM UTC
This incident has been resolved.
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