Resolved after 3 hours 17 minutes, affecting Voice Analytics, on September 29, 2023.
This incident has been resolved. Incident was caused by maintenance work done previous night. Some customers nightly jobs failed after the maintenance and this caused the malfunction in the Analytics product. We've just started an RFO process to properly analyze the incident and to be able to prevent similar issues in the future. We apologize for the inconvenience caused by the malfunction.
Affected components
Update timeline
- investigating Sep 29, 2023, 05:25 AM UTC
Dear Customer, Enreach is investigating possible problem in Voice Analytics services. Analytics web pages opens normally, but dashboards cannot show any data. According to the preliminary investigation, it seems so that the incident affects only small part of customers. We'll update additional information as soon as we know more about the incident.
- identified Sep 29, 2023, 05:52 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 29, 2023, 08:13 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 29, 2023, 08:43 AM UTC
This incident has been resolved. Incident was caused by maintenance work done previous night. Some customers nightly jobs failed after the maintenance and this caused the malfunction in the Analytics product. We've just started an RFO process to properly analyze the incident and to be able to prevent similar issues in the future. We apologize for the inconvenience caused by the malfunction.
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