Resolved after 34 minutes, affecting Core services, on November 13, 2023.
The issue has been identified and a fix is being implemented.
Affected components
Core services
Update timeline
- investigating Nov 13, 2023, 10:24 AM UTC
Dear Customer, Enreach is investigating possible problem in call recording process. Some call records are currently delayed and so might not yet be possible to listen via any user interface. This incident impacts environment: Silo01 (Theia) We'll update additional information as soon as we know more about the incident.
- identified Nov 13, 2023, 10:27 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 13, 2023, 10:59 AM UTC
This incident has been resolved.
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