Resolved after 3 hours 50 minutes, affecting Voice Analytics, on December 7, 2023.
We are continuing to work on a fix for this issue. New data is now updated to Voice Analytics, but the time intervals might be longer than normally. We'll update additional information as soon as we know more about the incident.
Affected components
Update timeline
- identified Dec 07, 2023, 11:20 AM UTC
Dear Customer, Enreach is investigating a problem in part of Voice Analytics services. Currently new data cannot be uploaded to some customer environments. We'll update additional information as soon as we know more about the incident.
- identified Dec 07, 2023, 02:13 PM UTC
We are continuing to work on a fix for this issue. New data is now updated to Voice Analytics, but the time intervals might be longer than normally. We'll update additional information as soon as we know more about the incident.
- resolved Dec 07, 2023, 03:10 PM UTC
This incident has been resolved.
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