Resolved after 10 hours 20 minutes, affecting Core services and Voice for Windows, on March 11, 2024.
Information update. Fix will be implemented today at 22:00 - 23:00 EET. This will cause short (1-2 min) outage to CC call allocations. This incident impacts call blind-transfers for part of users. Consulted-transfer works normally, so this can be used as workaround until fix is implemented.
Affected components
Update timeline
- investigating Mar 11, 2024, 09:51 AM UTC
Dear Customer, Enreach is investigating possible problem in part of communication services. Some call forward cases are currently failing. This incident is impacting all silos. We'll update additional information as soon as we know more about the incident.
- identified Mar 11, 2024, 10:43 AM UTC
This issue has been identified and fix will be implemented later today.
- identified Mar 11, 2024, 12:13 PM UTC
Information update. Fix will be implemented today at 22:00 - 23:00 EET. This will cause short (1-2 min) outage to CC call allocations. This incident impacts call blind-transfers for part of users. Consulted-transfer works normally, so this can be used as workaround until fix is implemented.
- resolved Mar 11, 2024, 08:12 PM UTC
This incident has been resolved.
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