Enreach Networks incident

Call traffic. DNA mobile call traffic

Resolved after 1 hour 5 minutes, affecting Mobile Finland DNA, on April 12, 2024.

resolved Apr 12, 2024, 06:43 AM UTC

This incident has been resolved. Call routing malfunction was caused by configuration change done last nights maintenance window. This change has now been rolled back. We apologize for the inconvenience caused by the incident.

Started
Apr 12, 2024, 05:37 AM UTC
Resolved
Apr 12, 2024, 06:43 AM UTC
Duration
1h 5m
Detected by Pingoru
Apr 12, 2024, 05:37 AM UTC

Affected components

Mobile Finland DNA

Update timeline

  1. investigating Apr 12, 2024, 05:37 AM UTC

    Dear Customer, Enreach is investigating possible problem in part of DNA mobile telephony call traffic. This incident causes degraded performance in DNA mobile calling. We are in contact with the operator to find out what is the reason for this incident. We'll update additional information as soon as we know more about the incident.

  2. monitoring Apr 12, 2024, 06:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 12, 2024, 06:43 AM UTC

    This incident has been resolved. Call routing malfunction was caused by configuration change done last nights maintenance window. This change has now been rolled back. We apologize for the inconvenience caused by the incident.

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