Resolved after 5 hours 30 minutes, affecting Voice Analytics, on April 17, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
Voice Analytics
Update timeline
- investigating Apr 17, 2024, 06:31 AM UTC
Dear Customer, Enreach is investigating possible issues in Voice Analytics Service. Some reports are currently missing the latest data. We'll update additional information as soon as we know more about the incident.
- monitoring Apr 17, 2024, 11:55 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 17, 2024, 12:01 PM UTC
This incident has been resolved.
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