Resolved after 5 hours 1 minute, affecting Voice for Browser and Voice for Salesforce and 1 more, on August 8, 2024.
The same problem occurred again. We continue the problem solving.
Affected components
Update timeline
- investigating Aug 08, 2024, 08:11 PM UTC
Dear Customer, Enreach is investigating possible problem in part of communication services. Currently Enreach Discovery service does not work normally and this might deny new logins for some users in services: Voice for Browser Voice for D365 Voice for Salesforce Currently logged in clients work normally. Incidents impacts all silos. We'll update additional information as soon as we know more about the incident.
- investigating Aug 08, 2024, 10:53 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 08, 2024, 11:57 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Aug 09, 2024, 12:39 AM UTC
The same problem occurred again. We continue the problem solving.
- resolved Aug 09, 2024, 01:13 AM UTC
This incident has been resolved.
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